Talking to people from the SOA Suite is done primarily using the User Messaging Service (adapter) or UMS. This part introduces UMS and how the interaction with UMS goes by implementing a service to send emails and chat messages (that carry flight update information).
Configure UMS Email driver for outbound email using GMail – see article on this blog.
Configuring Chat in SOA Suite 12c with the XMPP driver in the UMS Adapter (as well as setting up test XMPP chat accounts and using an (XMPP) chat client – see article on this blog
Oracle FMW 12.1.3 Documentation on Configuring the UMS Adapter